After a fulfilling sushi dinner in ABC Ashrafieh, Lori and I decided to finally try out Pinkberry. Even though I promised myself after their nauseatingly horrible radio ad jingle that I’d never go there, I decided to give them a chance, after all maybe the marketer on that day was severely retarded or drunk.
The only encounter I’ve had with frozen yogurt was in Beirut Souks at “From the Tree” where for 5,000 LBP you can get a cup of froyo with 2 or 3 toppings (if memory serves right). With that kind of price there, the seemingly uber-friendly Pinkberry server’s “5000LBP per cup plus 4 toppings” sounded reasonable and didn’t arouse my suspicions.
After tasting the flavors and choosing our favorites, I chose my four toppings and so did Lori. We then proceeded to the counter where the cashier asked for 20,500LBP (corrected), which as you might imagine is a lot more than we signed up for. I inquired why the server and the large billboard menu said “5,000 LBP per small cup”, the cashier said we had misunderstood and started speaking fast, muffled phrases of why the price more than tripled suddenly.
Then again, I’m not particularly stupid. So, I decided not to let it go. I aske why did the server specify four toppings, and the other server stressed that one particular topping was for extra charge (meaning the 4 others supposedly weren’t). Then, in a miserably fake attempt at being concerned, the cashier said “I would give it to you for 5,000LBP, but you already paid”. This scumbag, condescending attitude, not the 20thou+ price tag, is what pissed me off.
I told him we were told something different, and that’s it’s their fault for purposefully misleading us. Then I proceeded to tell him that I don’t want the item anymore, and again he said “you already paid”. WTF?! I then asked him sarcastically, “do you expect us to come here again?” and was met with a stupid smirk like the tone he gave while grinning “You already paid”.
So, I threw the piece of trash yogurt and sorry excuse for toppings in the garbage and left yet another example of zero respect for the customer and nearsightedness in business. Pinkberry might’ve ripped me off and gotten away with it, but I am never going there again and I expect many others will do the same. Their products are also severely overpriced, with the same being offered elsewhere and in Lebanon for just half of the price.
So, Pinkberry gets 3 fingers. Why? Cause I shouldn’t have expected more from the franchisee to whom alcohol is a no-no, and from a froyo place… I also shouldn’t have taken the staff’s word and looked more closely at what they place had to offer. Granted that was a mistake I made, the treatment afterwards by the staff was what landed Pinkberry on my Blacklist.