So, after my tour in the US a couple of months ago, I got used to the idea of buying everything online beforehand. Concert tickets, hotel reservations, plane fares, bus rides, etc. It’s an awesome way to buy things, especially since you get a discount or an offer, seeing how you’re doing the printing and not them.
Naturally, I assumed the same thing happened with the Virgin Ticketing Box Office website. Boy was I wrong, it was a nightmarish procedure which I will never ever do again and neither should you, and here’s why:
No Tickets Online
Usually, when you buy a ticket online, the “ticket” appears after you pay with your credit card and you print it. You get the print out, show up at whatever you’re going to and get in. That saves you waiting in line, or having to go early to wherever the venue is and buying the physical ticket. That’s what I did when I bought tickets to a Broadway show, my bus fares, my train ride and my airplane tickets!
On Virgin’s website, you just get told to go pick it up from a branch. WHAT. THE. FUCK. Why the hell would I buy them online if I’m gonna have to pick them up physically from their store?!
They make you pay EXTRA for buying online! It should be cheaper! You’re saving them the actual ticket and printing, as well as the employee’s time who would’ve otherwise issued your ticket… Why the fuck would they make you pay the extra money?! ESPECIALLY when they don’t actually give me the ticket online, in which case I’d forget about the 3.5% extra charge…
90’s Style Website
It’s slow, ugly, clunky, glitchy and often labeled wrong. The seating arrangements are often redundant or of another venue or concert. I was scared to enter my credit card details in such a poorly designed website, but I was desperate and needed tickets ASAP to give as a present
When I found out you don’t actually get the tickets, I flipped out! I went down to a Virgin Megastore branch and demanded a full refund, including the +3.5%. I told them it’s a disgrace, and why the hell would they offer such an anti-service. The reason? “For those who live abroad” Seriously? -_-
First of all, you should warn us the tickets aren’t actually issued online. There is no such warning or disclaimer. Second, what kinda fucked up logic is that? You make me pay more to secure my spot and then ask me to do the same procedure I would’ve done without the website? What’s that, watching customers fight over scraps and letting the ones with the credit card and ability to pay extra win? Very consumer-friendly, bravo.
And why don’t you clarify that that shitty service is intended for people abroad? I wouldn’t have wasted my time and money on it! Also, I’m certain not a large enough part of the audience is from abroad, so I’m not buying that excuse, it’s just a scam to milk more money out of you for no real service. Oh, and it’s nonrefundable…
Just Issue Them Online
Would it be so hard? To create a page with a barcode that would be your actual ticket? Which would make shopping online advantageous to physically going there?
Until they fix all those things, Virgin gets 5 fingers for being stupid, malevolent, rude and useless with their online ticketing services.
Screenshots of the ugly website: